Returns

Return of goods

You must return your order without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs associated with the return. When returning an item, you are responsible for ensuring that it is properly packaged. You must enclose a copy of the order confirmation. The return process will be faster if you also fill in and enclose our Cancellation Form.
You bear the risk for the goods from the time of delivery until we have received them back.
We do not accept parcels sent cash on delivery.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the product as if you tried it in a physical store.

If the item has been tried beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive a full refund, you must try out the product without actually using it.

Reimbursement

If you regret your purchase, you will of course be refunded the amount you have paid to us.
In the event of a depreciation for which you are liable, this will be deducted from the purchase price.
Upon exercise of the right of withdrawal, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a form of delivery other than the cheapest form of standard delivery we offer), will be refunded without undue delay and no later than 14 days from the date we have received notice of your decision to exercise the right of withdrawal. Refunds will be made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, unless you have provided proof of return before then.