Right of cancellation

Right of cancellation

There is a 14-day full return policy on items purchased in our webshop.

The period is calculated from the day you receive the order.

Cancellation must be notified to us no later than 14 days after the purchase and you must return the shipment within 14 days of the cancellation. The notification must be given by email at info@natureoil.dk. In the message, you must clearly state that you wish to exercise your right of cancellation. If you wish to return the item to us, you must state this and you will receive a return label.

You cannot cancel by simply refusing to receive the goods without giving clear notice.

Goods excluded from the right of cancellation

The following product types are not included in the right of cancellation:

• Goods that are made to the consumer's specifications or have a distinct personal touch.
• Sealed goods that are not suitable for return for health protection or hygiene reasons and where the seal is broken after delivery.
• Goods that due to their nature become inextricably mixed with others upon delivery.
• Items where the seal has been broken.

Returns

You must return your order without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs associated with the return. When returning an item, you are responsible for ensuring that it is properly packaged. You must enclose a copy of the order confirmation. The return process will be faster if you also fill in and enclose our Cancellation Form.
You bear the risk for the goods from the time of delivery until we have received them back.
We do not accept parcels sent cash on delivery.